Support
Most answers are in the docs. When they are not, there is a person at the other end of the address below.
Documentation
Guides for the desktop app, the CLI, and the Claude connector, plus a full formula and keyboard reference.
docs.visigrid.app →Report a bug
Bugs and feature requests are tracked in the open. Search first — the issue may already be filed, sometimes with a workaround.
GitHub Issues →Ask a question
Usage questions, formula help, and anything that is not obviously a bug.
GitHub Discussions →Email us
We answer within two business days. Security reports are prioritised.
Account, billing, and licenses
Plan changes, invoices, refunds, and Pro license keys.
support@visigrid.appThe Claude connector and API
Setup is documented at docs.visigrid.app/connector. Email us if a tool behaves unexpectedly, and include the spreadsheet name and roughly when it happened.
support@visigrid.appPrivacy and data requests
Access, export, or deletion of data we hold about you.
privacy@visigrid.appCommercial licensing
VisiGrid is AGPLv3. Commercial terms are covered on the commercial use page.
licensing@visigrid.appReporting a security issue
Please report vulnerabilities privately to privacy@visigrid.app rather than opening a public issue, and give us a chance to ship a fix before disclosure. Tell us what you found, how to reproduce it, and how we can reach you.