Support
Most answers are in the docs. When they are not, there is a person at the other end of the address below.
Documentation
Guides for the desktop app, the CLI, and the Claude connector, plus a full formula and keyboard reference.
docs.visigrid.app →Report a bug
Bugs and feature requests are tracked in the open. Search first — the issue may already be filed, sometimes with a workaround.
GitHub Issues →Ask a question
Usage questions, formula help, and anything that is not obviously a bug.
GitHub Discussions →Email us
We answer within two business days. Security reports are prioritised.
Account, billing, and licenses
Cloud plan changes and invoices. App Store purchases are refunded by Apple at reportaproblem.apple.com.
support@visigrid.appThe Claude connector and API
Setup is documented at docs.visigrid.app/connector. Email us if a tool behaves unexpectedly, and include the spreadsheet name and roughly when it happened.
support@visigrid.appPrivacy and data requests
Access, export, or deletion of data we hold about you.
privacy@visigrid.appCommercial licensing
VisiGrid is AGPLv3. Commercial terms are covered on the commercial use page.
licensing@visigrid.appReporting a security issue
Please report vulnerabilities privately to privacy@visigrid.app rather than opening a public issue, and give us a chance to ship a fix before disclosure. Tell us what you found, how to reproduce it, and how we can reach you.